Shipping policy

Last updated: July 14, 2026

Vivo Nostra ships orders from the United States. This policy explains processing times, delivery estimates, tracking, and what to do when an order has a problem.

Order Processing

Orders are usually processed within 1-3 business days, excluding weekends and holidays. Processing may take longer during launches, promotions, high-volume periods, address reviews, or events outside our control. Processing time is separate from carrier delivery time.

United States Shipping

Free standard shipping is available on qualifying United States orders over $49 after discounts and before taxes. Orders below the threshold and expedited methods, when offered, are charged at the rate shown at checkout.

Estimated standard delivery after processing is typically 3-5 business days. Delivery dates are estimates, not guarantees, and may be affected by the carrier, weather, holidays, or destination.

International Shipping

International shipping is available only to destinations shown at checkout. Rates and estimated delivery times are calculated at checkout. Delivery is typically 7-21 business days after processing, but customs and carrier delays may extend that estimate.

Customers are responsible for customs duties, import taxes, brokerage fees, VAT, or other destination charges. These charges are not included in the product or shipping price unless checkout expressly states otherwise.

Tracking

When an order ships, tracking information is sent to the email address or phone number supplied at checkout. Tracking may take 24-48 hours to update after the carrier receives the package.

Address Changes And Cancellations

Email support@vivonostra.us as soon as possible with your order number. We will try to help, but changes and cancellations are not guaranteed after an order enters processing or ships. Customers are responsible for providing a complete and accurate delivery address.

Damaged, Incorrect, Delayed, Or Missing Orders

For a damaged order, incorrect item, or missing item, email support@vivonostra.us within 7 days of delivery with your order number and clear photos of the product and shipping package.

If tracking shows delivered but the package is missing, first check with household members, neighbors, the building, and the carrier. Then contact support@vivonostra.us so we can review the available tracking information. Carrier investigations and replacement decisions are handled case by case.

Vivo Nostra is not responsible for delays outside our control or packages delivered to an incorrect address supplied by the customer. This does not limit rights that cannot be excluded under applicable law.

Contact

Questions about shipping can be sent to support@vivonostra.us.

Vivo Nostra ships orders from the United States.

Order Processing

Orders are usually processed within 1-3 business days, excluding weekends and holidays. During high-volume periods, launches, promotions, or carrier delays, processing may take longer.

United States Shipping

Free standard shipping is available on qualifying US orders over $49. For orders that do not qualify for free shipping, available shipping rates are shown at checkout.

Estimated US delivery time after processing is typically 3-5 business days. Delivery dates are estimates and are not guaranteed.

International Shipping

International shipping rates are calculated at checkout when available. Estimated international delivery time is typically 7-21 business days after processing, depending on destination, customs, and carrier conditions.

International customers are responsible for any customs duties, import taxes, brokerage fees, VAT, or other fees charged by their country or carrier. Vivo Nostra is not responsible for customs delays or import charges.

Tracking

When your order ships, you will receive tracking information by email or SMS if contact information was provided at checkout. Tracking updates may take 24-48 hours to appear after the carrier receives the package.

Incorrect, Damaged, Delayed, Or Missing Orders

If your order arrives damaged, incorrect, or missing an item, contact us at support@vivonostra.us within 7 days of delivery with your order number and photos of the package/product.

If tracking shows delivered but you did not receive the package, check with household members, neighbors, your building, and the carrier first. If it is still missing, contact support@vivonostra.us and we will help review the issue.

Vivo Nostra is not responsible for packages lost due to incorrect shipping addresses entered at checkout.

Address Changes And Cancellations

Contact support@vivonostra.us as soon as possible if you need to change or cancel an order. We can only make changes before an order has been processed or shipped.

We make sure your order gets to you fast and hassle-free.

📍 United States Orders:
✅ Standard Shipping: 1-2 days processing + 3-5 business days delivery (FREE!)

🌍 International Orders:
✅ Shipping rates calculated at checkout (typically 7-21 days)

All orders are processed within 3 business days and include a tracking number so you can follow your package every step of the way.

Got questions? Contact us anytime! 💈🔥