Questions, answered straight

Orders usually process within 1 to 3 business days. US delivery is typically 3 to 5 business days after processing. International delivery is typically 7 to 21 business days after processing.

We ship from the United States.

Free standard US shipping is available on qualifying orders over $49.

Every order ships with tracking. Use Track my order and enter your order number, or follow the link in your shipping email.

First check the tracking link, the shipping address on the order, household members, neighbours, your building or mailroom, and the carrier.

If the package is still missing or delayed, email support@vivonostra.us with your order number.

Email support@vivonostra.us within 7 days of delivery with your order number and photos of the product and the packaging.

Contact support@vivonostra.us as soon as possible. We can only change or cancel an order before it has been processed or shipped.

Available payment methods are shown at checkout and may include major credit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and other supported options.

Unopened product can be returned within 30 days of delivery.

Email support@vivonostra.us with your order number and which items you want to send back. We will reply with what to do next.

Tell us what happened. Opened product falls outside the 30-day return, but if something is wrong with the product itself we want to hear about it rather than have you write it off.

Email support@vivonostra.us within 7 days of delivery with your order number and photos of the product and the packaging.

If you want hold and shape, start with the Pomade. If you want movement and texture rather than control, start with the Sea Salt Spray. The Starter Kit is all four pieces in one order if you would rather not choose.

1. Sea Salt Spray on damp hair, for wave and movement.
2. Texture Powder once it is dry, for root lift and volume.
3. Pomade to finish, for control and shine.
4. Precision Styling Comb for parts and touch-ups.

Each one does a single job, and nothing overlaps with the piece before it.

Less than you think. Start with a small amount, warm it between your palms until it turns clear, then apply evenly through dry or slightly damp hair. Add more only where you need it.

No. The finish stays pliable all day, so you can rework and reshape it rather than cracking it.

No, provided you start small. Too much of any pomade will look heavy, which is why the instructions lead with a small amount rather than a scoop.

Yes, with normal shampoo. Work the shampoo in before adding water for the easiest rinse.

The 2 oz jar suits shorter hair or occasional use. The 3.5 oz is the better value if you style every day.

Side parts, slick backs, controlled shapes and everyday texture. Reviews on the product page come from people with straight, wavy, curly and thinning hair.

Petrolatum, Cera Alba (Beeswax), Ceteareth-25, Fragrance. Petrolatum is the hold agent, beeswax gives structure without stiffness, Ceteareth-25 keeps the formula spreading evenly and rinsing out, and the fragrance is the scent.

The full list is on the product page under Ingredients.

No parabens, and no SLS or SLES.

Vivo Nostra was founded by Rafael Miele, a tattoo artist who got asked what he used in his hair often enough to go and make it. The formulas were worked out with barbers who style hair for a living. There is more on the About us page.

Made in the USA, and we ship from the United States.

Vivo Nostra does not test products on animals.

Vivo Nostra is built for men who want professional-grade grooming products with clean styling performance, strong presentation, and a simple daily routine.