FAQ's

Where Do You Ship From?

We ship from our warehouse in Miami, FL.

How Long Is Shipping?

United States Orders: Standard Shipping: 1-2 Days Processing + 3-5 Business Days 

International Orders: 1-2 Days Processing (typically 7-21 days) 

All orders will be processed within 3 business days and are shipped with tracking numbers updated.

What if my order is delayed or lost?

If your package is delayed or missing, contact us and we’ll make it right.

Email support@vivonostra.us

What payment methods do you accept?

We accept all major credit cards, PayPal, and Shop Pay.

Can I change or cancel my order?

If your order hasn’t shipped yet, contact us ASAP to make changes.

What makes your pomade different?

Our formula is barber-crafted by @deanothebarber_ & @rafaeltats, delivering strong hold, and classic shine.

Is your pomade cruelty-free?

Yes! We never test on animals—only on men who demand the best.